Payment

Are there any hidden fees or additional charges?
No, Viralpep is transparent about its pricing. The plan prices listed are the only charges you will incur, excluding any applicable taxes.
Fri, 15 Dec, 2023 at 5:08 PM
Can I get a refund if I cancel my subscription?
Viralpep does not offer refunds for canceled subscriptions. However, you can continue accessing and using the platform until your billing cycle ends.
Fri, 15 Dec, 2023 at 5:09 PM
Is my payment information secure?
Yes, Viralpep takes the security of your payment information seriously. We use secure and encrypted connections to process your payments and protect your da...
Thu, 7 Dec, 2023 at 5:41 PM
Can I receive an invoice for my subscription?
Yes, you will receive an invoice for each payment made towards your Viralpep subscription. You can view your transactions and invoices by visiting the payme...
Thu, 7 Dec, 2023 at 5:41 PM
Can I get assistance with payment-related issues?
Absolutely! If you encounter any payment-related issues or have questions about billing, you can contact our support team at support@viralpep.com, and they ...
Thu, 7 Dec, 2023 at 5:41 PM
Do you offer discounts?
Yes, when you pay for a year upfront, you can enjoy a discount of approximately 20%. Additionally, we occasionally have seasonal sales that offer further di...
Thu, 7 Dec, 2023 at 5:42 PM
Will I be charged when my trial expires?
No, you will not be charged when your trial period ends. You will be prompted to choose a paid plan if you wish to continue using Viralpep. If you don't...
Thu, 7 Dec, 2023 at 5:42 PM
Can I cancel anytime and get a refund?
You can cancel your Viralpep account at any time, but please note that we do not offer refunds for payments that have already been made towards your service.
Thu, 7 Dec, 2023 at 5:42 PM
What if none of these plans work for me?
If none of the available plans suit your needs, you can contact us by email at support@viralpep.com, and we will be happy to create a custom plan for you.
Thu, 7 Dec, 2023 at 5:43 PM
What if I have more questions?
If you have any additional questions or need further assistance, please email support@viralpep.com. Our team will get back to you as soon as possible.
Thu, 7 Dec, 2023 at 5:43 PM